Frequently Asked Questions (FAQ)

Welcome to the Green House FAQ page! Here, you'll find answers to the most common questions about our products, shipping, returns, and more. If you have any other inquiries, feel free to contact us directly!

1. What is the shipping time for my order?

We offer worldwide shipping, and the delivery time for your order can range from 1 to 30 business days, depending on your location and the shipping method chosen at checkout.

2. Do you offer international shipping?

Yes, we proudly ship worldwide! No matter where you are, Green House ensures your order gets to you with care.

3. How do I track my order?

Once your order has been shipped, we’ll provide you with tracking information. You can check the status of your order by visiting our Track Your Order page, where you can enter your tracking number and stay updated.

4. What is your return policy?

We accept returns within 14 days after delivery. To be eligible for a return, the item must be unused and in its original condition. Please contact us within 14 days if you'd like to initiate a return. We’ll guide you through the process!

5. How do I return an item?

To initiate a return, simply reach out to our customer service team with your order number and reason for return. We’ll provide instructions for the return process and guide you every step of the way.

6. Are there any restocking fees for returns?

No, we do not charge restocking fees for returned items. However, the customer is responsible for return shipping costs unless the product was damaged or incorrect.

7. Do you offer refunds?

Yes, once we receive your returned item and inspect its condition, we will issue a refund to your original payment method. Refunds are typically processed within 5-7 business days.

8. My item arrived damaged or defective, what should I do?

We’re very sorry if this happens! Please reach out to us within 5 days of receiving your order and provide photos of the damaged or defective item. We’ll make it right by either offering a replacement or a full refund.

9. Can I modify my shipping address after placing my order?

Once an order is placed, it’s usually processed quickly. If you need to change your shipping address, please contact us within 24 hours of placing the order, and we will try to update the shipping information for you.

10. How can I contact customer service?

If you have any questions or need further assistance, our customer service team is here to help. You can contact us via email at greenhousestore70@gmail.com, or through our contact form on the website.